Remote/Virtual Office
Alexandria, VA
North Carolina
Remote — candidates must reside in Illinois, Wisconsin, Indiana, Missouri, or Minnesota
Washington, D.C.
Oakbrook Terrace, Illinois
Posted: 29-May-26
Location: Remote/Virtual Office
Type: Full Time
Salary: $45,000 - $50,000
Categories:
Preferred Education:
Additional Information:
Are you passionate about delivering exceptional customer service and building meaningful member relationships? Do you thrive in a collaborative, mission-driven environment where your work directly supports healthcare professionals making a difference every day?
PALTmed (Post-Acute and Long-Term Care Medical Association) is seeking a highly organized, proactive, and service-oriented Coordinator, Membership and Customer Care to support and strengthen our growing membership community.
In this role, you will serve as a frontline ambassador for PALTmed, helping create a seamless and positive member experience through responsive support, membership engagement, event coordination, and operational excellence.
What You will Do
As Coordinator, Membership and Customer Care, you will:
- Serve as the primary point of contact for member inquiries via phone and email
- Process memberships, renewals, invoices, and payments accurately and efficiently
- Welcome and onboard new members to ensure a strong connection to PALTmed benefits and services
- Support member recruitment and retention efforts through outreach and relationship building
- Troubleshoot member concerns and coordinate timely resolutions
- Maintain accurate membership records and support reporting and data integrity
- Coordinate registration and on-site support for meetings and events
- Assist with chapter meeting logistics and member engagement initiatives
- Help improve processes, enhance member satisfaction, and support continuous improvement efforts
What We’re Looking For
The ideal candidate is:
- Passionate about customer service and member engagement
- Organized, detail-oriented, and able to manage multiple priorities
- A strong communicator with excellent interpersonal skills
- Comfortable working with databases, CRM/AMS platforms, and Microsoft Office
- Proactive, collaborative, and solutions-focused
- Adaptable in a fast-paced, evolving environment
Qualifications
- Bachelor’s degree preferred
- Minimum of 3 years of experience in membership services, customer service, association management, chapter relations, or related fields
- Experience using AMS, CRM systems, or similar databases preferred
Why Join PALTmed?
At PALTmed, we are committed to supporting clinicians and healthcare professionals who care for patients in post-acute and long-term care settings. We foster a collaborative and flexible work environment centered around service, innovation, and meaningful impact.
Our Core Values
- Member-Centered – We listen, respond, and create solutions that meet evolving needs
- Collaborative – We communicate openly, build trust, and work toward shared outcomes
- Knowledge Sharing – We document and share information to support success across the organization
- Forward Thinking – We embrace change and innovate for the future
- Well-Being & Belonging – We value flexibility, inclusion, and meaningful connection
Why Join PALTmed?
At PALTmed, we are committed to supporting clinicians and healthcare professionals who care for patients in post-acute and long-term care settings. We foster a collaborative and flexible work environment centered around service, innovation, and meaningful impact.
Our Core Values
- Member-Centered – We listen, respond, and create solutions that meet evolving needs
- Collaborative – We communicate openly, build trust, and work toward shared outcomes
- Knowledge Sharing – We document and share information to support success across the organization
- Forward Thinking – We embrace change and innovate for the future
- Well-Being & Belonging – We value flexibility, inclusion, and meaningful connection
PALTmed is committed to fostering an inclusive, respectful, and equitable workplace where diverse perspectives and experiences are valued. Interested candidates should submit a resume and cover letter to hr@paltmed.org.