The Greater Tallahassee Chamber of Commerce seeks a motivated and detail-oriented Member Engagement Manager working daily to take care of our over 1,000 members. This position requires experience in database management, customer service and strong administrative skills. The position also requires that the employee is comfortable communicating through writing, over the phone and in person.

Primary responsibilities include:

• Maintains the member database: updating member profiles, creating and sending invoices, posting payments, producing reports, etc.
• Processes new membership applications
• Serves as the main contact for event registrations and login information
• Coordinates logistics for specific membership events, including pre/post communications, set up/clean up, food and beverage, assists with attendees check in, etc.
• Provides direct outreach to members, sponsors and volunteers as needed
• Provides admin support for the Ambassador Program (our volunteers who assist with ribbon cuttings, event support, etc.)
• Serves as the first point of contact when individuals visit our building and for general phone calls to the office. Assisting callers and visitors with general membership, program and event inquiries, event registration, relocation questions, etc.
• Manage registration for and promotion of Professional Development Series and Business Builder Sessions
• Create and maintain daily check log
• Performs other administrative tasks and projects, as assigned

• Primary responsibilities include:

   

  • Maintains the member database: updating member profiles, creating and sending invoices, posting payments, producing reports, etc.
  • Processes new membership applications
  • Serves as the main contact for event registrations and login information
  • Coordinates logistics for specific membership events, including pre/post communications, set up/clean up, food and beverage, assists with attendees check in, etc.
  • Provides direct outreach to members, sponsors and volunteers as needed
  • Provides admin support for the Ambassador Program (our volunteers who assist with ribbon cuttings, event support, etc.)
  • Serves as the first point of contact when individuals visit our building and for general phone calls to the office. Assisting callers and visitors with general membership, program and event inquiries, event registration, relocation questions, etc.
  • Manage registration for and promotion of Professional Development Series and Business Builder Sessions
  • Create and maintain daily check log
  • Performs other administrative tasks and projects, as assigned

Minimum Education and Work Experience Requirements:

• A High School Diploma is required, Higher Education or equivalent work experience is a plus

• Work Experience:

• At least one year’s experience in a professional office environment with customer service interactions; experience in a membership organization is a plus
• Working knowledge of Microsoft Office & Outlook programs; experience with using and updating a CRM system is a plus

• Required Skills:

• Excellent Communication Skills: Proficient in both written and oral communication.
• Strong Organizational Skills: Ability to manage multiple tasks and projects efficiently.
• Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and members.
• Networking Skills: Adept at creating and leveraging professional connections.
• Time Management: Effective at prioritizing tasks and managing time to meet deadlines.
• Data Entry: Accurate and efficient in entering and managing data.

[NOTE: The statements in this Job Description are intended to describe the general nature and level of work required for the position. The content should not be construed as a complete list of all duties, responsibilities and skills required to meet the criteria for this position.]