The American College of Emergency Physicians (ACEP) is the national medical society representing emergency medicine. Through continuing education, research, public education, and advocacy, ACEP advances emergency care on behalf of its 41,000 emergency physician members and the more than 150 million Americans they treat on an annual basis.

Located in Irving, Texas, we offer paid insurance plans (medical, dental, and vision), retirement, flextime, and more. This role is not open to fully remote applicants; only candidates local to our DFW, TX office will be considered. A hybrid schedule of both in-office work and work-from-home hours is available.

The Director of Member Operations is responsible for managing systems and strategies in support of a high-quality membership experience. From onboarding through renewal, this role develops and executes annual membership plans and collaborates with ACEP’s marketing team to design growth and retention campaigns.

This role’s responsibilities include (but are not limited to) overseeing member services and group membership programs, monitoring key operations processes, providing responsive support, monitoring trends and data, supporting the development of membership programs, leading membership-related technology projects, and managing the Membership Operations team.

Other desired qualifications include prior experience working for a national nonprofit or healthcare professional association, CAE certification, and a familiarity with one or more of the following subjects: emergency medicine, graduate medical education, healthcare, and physician organizations.

Please visit ACEP’s career page for a full job description.

We are an E-Verify and equal opportunity employer who prizes diversity and inclusion. We offer a tobacco-free environment.

Designated 'Best Place for Working Parents' for 2025!

Our ideal candidate has...

• A bachelor’s degree (or higher) in a related field.
• A minimum of 7 years’ experience in membership, component relations, or related work.
• A minimum of 3 years; experience in leading a department with demonstrated success in motivating staff while achieving growth goals.
• Proficiency with project management tools and Association Management Systems (Altai preferred).