Position Summary The Customer Service Specialist serves as a first point of contact for members, learners, and the public, delivering responsive, high-quality service via phone and email. This role provides administrative and project support for the Membership & Engagement and Governance & Operations departments, ensuring accurate data management, smooth member experiences, and effective cross-department coordination. The Specialist is empowered to resolve routine inquiries independently while escalating complex issues appropriately. Responsibilities/Duties Respond to and field emails and phone calls regarding website login, membership, conferences, courses, payments, and other ASAM products and services. Maintain int