About the RoleThe Program Specialist is a detail-oriented professional who thrives on providing exceptional customer service and has a passion for process improvement. This will be a key role in the administration of Proficiency Analytical Testing (PAT) Programs who will report directly to the Senior Manager, Technical & Quality. In this dynamic role, you will be the first point of contact for program participants, ensuring client satisfaction through technical expertise and top-tier support. From managing participant communications to supporting program logistics and quality initiatives, you will play an essential role in delivering excellence in our testing services.Essential Duties and ResponsibilitiesParticipant Management