The Member Services Manager works with the Director of Member Services & Data to shape and lead the member services team’s customer service approach and systems. This role will be responsible for day to day managerial and administrative operations associated with FIA’s customer service efforts, event registration, and association management system. This position plays a key role in providing superior, efficient, and consistent customer service to FIA’s members and constituents, and leverages data to optimize operations and to better the customer experience. Principal activities will include but not be limited to: Customer Service Management: Own and manage the customer service ticketing system. Create, update, and manage templates to en