Position Summary The Manager, Membership and Member Services, is responsible for delivering exceptional service to members while supporting membership growth, retention, and engagement strategies. This role serves as the primary point to ensure data integrity, manages key member operations, and works with Director to critically analyzes membership trends to inform strategic decisions. The Manager will lead process improvements, oversee member service standards, and collaborate across departments to deliver a seamless and valuable member experience. Responsibilities/Duties Membership Operations & Strategy Collaborate with the Director to implement and manage processes for member acquisition, onboarding,