ASSOCIATION ENGAGEMENT COORDINATOR

 JOB DESCRIPTION

 Overview: The Association Engagement Coordinator plays a key role in delivering a seamless and high-quality experience across the full member and event lifecycle. This position supports member engagement, event and program execution, and stakeholder relationship management by leveraging data, systems, and reporting to drive informed decisions and continuous improvement.

This role serves as a central connector between members, partners, and internal teams—ensuring consistent communication, operational excellence, and meaningful engagement across all association offerings.

 Key Responsibilities:

• Support reporting, data analysis, and dashboard creation to track key metrics.
• Manage and maintain accurate records within the association management system (AMS) and other systems, ensuring data integrity.
• Assist in website content management.
• Contribute to process improvements that increase efficiency, scalability, and user experience.
• Provide cross-functional support to internal teams, committees, and initiatives.
• Support membership processes including applications, renewals, retention efforts, documentation, invoicing coordination, and internal tracking.
• Support association engagement with members, sponsors, exhibitors, volunteers, speakers and event participants.

• Supporting logistics and execution for conferences, webinars, and other programs.
• Support stakeholder communications, including event materials, and post-event follow-ups.
• Provide member support related to registrations, participation, and event experiences.

• Manage multiple priorities and deadlines in a fast-paced environment.
• Contribute to a culture of service excellence, collaboration, and continuous improvement.
• Perform other duties as assigned.

Qualifications:

• Associates degree in a Business, Marketing, Data Analysis or equivalent experience.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with diverse stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Proficiency with association management systems (AMS), CRM platforms, or similar databases required. Novi/Higher Logic preferred.
• Comfortable working with data, reporting, and basic analytics.
• Detail-oriented with strong problem-solving skills and adaptability.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with virtual meeting platforms (Zoom, Teams, etc.).
• Problem-solving with a focus on service excellence
• Time management and adaptability