NPA’s mission is to provide leadership and support for the growth, innovation, quality and success of the Programs of All-Inclusive Care for the Elderly (PACE) model of care.
What We Seek
NPA seeks an AMS Database Administrator to support the association and the Communications department by managing the association’s association management software (AMS). With the goal of a well-integrated system of user solutions, this position works with the Membership Director to administer and continually improve the association’s association management software (AMS) and its related tech stack, collectively referred to as the “membership platforms.” In addition, this position is responsible for inputting member data and ensuring data hygiene/data integrity.
Sample Responsibilities
Within the membership platforms listed below:
Ensures NPA member data is up-to-date and accessible by NPA staff
Understands and analyzes business needs and abilities to enhance system efficiency and usage
Provides technical skills and ability to engineer and troubleshoot AMS-related processes
Ensures accuracy and integrity of data by performing thorough audits, validations, and regular data checks and updates and fills in gaps for data hygiene and maintenance
Conducts gap analysis between current systems and organizational requirements
Configures and customizes platforms to meet specific needs, including settings, fields, workflows, automations, security, hardware, analysis, reports, queries, dashboards and other visualizations
Formulates and recommends solutions, budgets and timeframes
Serves as internal project manager for implementations and ongoing continuous improvement
Designs, tests and documents processes and standard operating procedures (SOPs)
Recommends training plans for NPA staff and external audiences on membership platforms, utilizing vendor-provided learning/courses and helping build NPA-specific training where needed to ensure successful adoption and execution of SOPs and processes
Works with external consultants and vendor support for additional technical expertise
Ensures business continuity of mission-critical applications
Keeps abreast of latest trends and best practices in membership platforms
Leads internal staff workgroup of AMS users.
Backs up other NPA staff with information technology duties
AMS: iMIS 2017 (anticipated upgrade to EMS), including RISE
Data Management Suite: IDMS (iImport, iUpdate and iSchedule)
Automation: Zapier using iAppConnector
iMIS Bridges: ATS Zoom, GoToWebinar and Real Magnet
Manages Membership Platforms (Lead on Technical Integration with iMIS, with Lead Responsibility for Overall Platform:
Engagement: Nucleus Gravitate
Email marketing: Higher Logic Communications Enterprise and PropFuel
Online Communities: Higher Logic Community
Learning Management System (LMS): TopClass
Application & Review Software: OpenWater
On-Site Badge/Ticket Production and Lead Retrieval: American Tradeshow Services
Conference App: Whova
Virtual Events: Microsoft Teams, Zoom Meetings, GoToWebinar
SSO: from iMIS to platforms above, as well as to primary website, Sitefinity CMS
Utilizes Related Platforms for Daily Business Use:
General Productivity Cloud: Microsoft365 (Business Premium)
Project Management: Wrike
HIPAA
This position is not authorized to access, utilize or view protected health information (PHI).
Knowledge, Skills and Abilities:
Proficiency in working with the membership platforms utilized by NPA, or comparable products
Passion for customer service
Excellent written, oral, and listening communication skills, including the ability to help bridge communications between “technical” and “nontechnical” people
Strong project management skills to coordinate multiple activities and meet tight and sometimes competing deadlines, while maintaining attention to detail
Collaborative team player who can work cooperatively with a wide variety of internal and external constituencies, including members
Experience with, or desire to learn, IQA, SQL, SSRS, JavaScript, CSS and HTML
Working Conditions
Flexible, fully remote work arrangement or telework, offered; proximity to Washington, D.C. area preferred. Small, fast paced team environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars.
Compensation and Benefits
Full-time, exempt position with competitive salary based on experience and qualifications.
Excellent benefits package; NPA pays 100% of the employee’s premium for Medical (HMO and HSA; PPO paid at HMO rate), Dental, Vision, Short-Term and Long-Term Disability coverage, AD&D coverage, and Long-Term Care coverage.
Retirement savings plan
Generous paid time off program
To Apply
Please submit a cover letter and resume at the link below.
Applications should be submitted by March 29, 2024. Due to the large volume of resumes expected to be received, only those candidates selected for an interview will be contacted.
If you need assistance or accommodations submitting your application materials, please contact us at hiring@npaonline.org.
NPA is an Equal Opportunity Employer
NPA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage applicants from underrepresented groups to apply.
Requirements
Education Bachelor’s degree in computer or data science, IT or a related field preferred or equivalent relevant experience
Experience 3+ years of proven experience in a similar role in a professional membership association setting.
The mission of the National PACE Association (NPA) is the sustainability, growth, and expansion of PACE (Programs of All-Inclusive Care for the Elderly). This is accomplished by achieving a legislative and regulatory environment that supports PACE programs, and by ensuring that members have the information, knowledge, tools and skills they need to succeed. NPA is a dynamic, innovative, cause-oriented association with a small staff and great working environment. NPA offers a competitive salary and benefits. Located in Old Town Alexandria.