The Choice is seeking a Director of Certification to lead the strategic development and management of certification programs for our client, a professional learning and membership association in the architecture field.

The Director of Certification will oversee all aspects of the certification program, including process improvement, team management, and collaboration with key stakeholders. This role is fast-paced and integral to the organization’s exciting continued growth.

Key Responsibilities:

• Develop and manage certification processes, ensuring they are efficient, transparent, and aligned with the organization's goals.
• Implement technology and streamline manual processes to enhance efficiency and accommodate the growing demand for certifications.
• Collaborate with leadership to set priorities, establish standard operating procedures, and drive the program’s growth and evolution.
• Work closely with the education department to align certification requirements with curriculum-based programs and communicate the value of certification to members, regions, and the broader industry.
• Supervise and mentor two direct reports, fostering a positive culture and evaluating roles to ensure they align with the program’s evolving needs.
• Engage with candidates, provide excellent customer service, and craft compelling communications to promote the importance of certification.

        Schedule:

• Full-time, hybrid position based in Washington, DC. Tuesdays/Wednesday/Thursdays are required in office days.

The Ideal Candidate Will have:

• At least 5 years of experience managing certification programs, with a strong focus on process, strategy, and  operations.
• Nonprofit/association experience is highly preferred
• A bachelor’s degree in business, education, nonprofit management, or a related field.
• A clear understanding of certification software and high-volume workflows.
• Strong project management and problem-solving skills, with a passion for streamlining processes and building systems.
• Exceptional communication and customer service skills, with the ability to engage and influence diverse  stakeholders.
• A background in nonprofit, licensing agencies, or higher education is helpful but not required—emphasis is on process expertise rather than industry experience.
• A passion for professional credentialing and its impact on advancing industries.

About Association Client of The Choice Inc

We are small women-owned staffing firm in Washington, DC that recruits for some of the top non-profits and associations. We support a wide range of positions and our talented and well tenured recruitment team prides themselves on careful vetting and service.

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