Career Center

POSITION TITLE: Coordinator, Member Services

LOCATION: Remote in the United States

Founded in 1934, the American College of Rheumatology (ACR) is a not-for-profit, professional association committed to advancing the specialty of rheumatology.  Headquartered in Atlanta, GA, this medical society serves over 7,700 physicians, health professionals, and scientists worldwide who work in the medical subspecialty of rheumatology. 

The College along with its interprofessional division, the Association of Rheumatology Professionals (ARP) aims to empower the professional rheumatology community by providing education, advocacy, and practice management tools.

The ACR is a unique non-profit organization looking to offer its employees opportunities to exhibit their commitment to accountability, creativity, and initiative. To find out more about the ACR, please visit www.rheumatology.org.

The Rheumatology Research Foundation was founded by the ACR in 1985 as a 501(c)(3) charitable organization. The ACR and Foundation have a management agreement, whereby the ACR provides the Foundation with a variety of management services, including staffing, access to and use of computer and other equipment and appropriate space at the ACR's Executive Office.

POSITION DESCRIPTION

TITLE: Coordinator, Member Services

STATUS: Non-Exempt

LEVEL: Coordinator

DIRECT SUPERVISOR: Vice President, Member Services

POSITION DESCRIPTION SUMMARY:

This position is charged with supporting the activities of the Member Services department by assisting all team members in planning, development, implementation, and administration of projects and initiatives.           

DUTIES & RESPONSIBILITIES:

Member Service Project Coordination:

• Assist staff in the development and coordination of projects and initiatives, including membership recruitment and retention campaigns

• Implement member touches, as directed
• Represent various membership personas in product and service development meetings
• Participate in user acceptance testing (UAT)
• Maintain the wiki content and communicate routine updates
• Proofread and/or review marketing content and other materials

• Assist in monitoring progress and follow-up to ensure successful completion of projects/initiatives

• Ensure timely and accurate communication on projects/initiatives
• Maintain general understanding of project scope to assist team members in tasks across multiple projects
• Maintain general knowledge on select project deliverable schedules and provide status updates as necessary
• Represent the department at various meetings across the College such as the Data Steering Committee, Product and Development Team meetings, etc.

Maintenance of Financial Information:

• Review, prepare, and submit account payables and receivables via accounting software

Administrative Support

• Serve as front line membership support by ensuring membership profiles are complete
• Provide customer service support to members via phone and email and, where appropriate, direct callers to College staff for additional resources
• Review and approve membership applications and supporting materials
• Maintain and update membership data analytic reports
• Assist with membership data extraction for trending, quarterly board reports, and monthly journal subscriptions
• Organize and maintain all department electronic and paper records, including invoices and contracts
• Maintain office supplies and materials
• Ability to lift a minimum of 25 pounds on a routine basis

• Other duties as assigned
• Staff Supervision: None, however this person may train and provide indirect supervision to temporary staff, as needed.
• Some travel as necessary to fulfill job responsibilities

QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of education and experience
• Detail-oriented and superb organizational skills
• Excellent oral & written communication skills; solid proofreading ability
• Self-starter with demonstrated ability to set and manage multiple priorities and work independently while functioning as part of a collaborative team
• Knowledge of Windows OS and Microsoft applications, including superior proficiency with Excel, electronic communications, and internet research; proficiency with databases and database management; and familiarity with social media platforms and purposes
• Previous experience providing customer first, service within a member driven organization

This is not a contract. The description and duties as they relate to this position are subject to change as reasonable business necessity dictates. In the event of such changes, a new job description may be created.

The ACR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The ACR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.