Position Summary: The Membership Manager reports to the Senior Director of Membership and is responsible for providing stellar customer service and implementing engagement strategies that foster membership growth and retention. This position works closely with the Senior Director of Membership in the implementation of membership retention, recruitment, engagement, orientation and recognition programs. Major Duties & Responsibilities: Design and implement programs that increase AFP’s membership numbers and retention rate Oversee and implement customer service including membership processing and membership inquires Serve as secondary point of contact for membership inquiries and applications Serve as point person for gen