The Business Systems and Data Analyst is responsible for ensuring the integrity and utility of the society’s association management software (AMS) and the data housed therein. S/he works with staff and vendors to ensure the database effectiveness and integrity and provides data analysis and reporting to staff and member leadership to support informed decision-making.

POSITION RESPONSIBILITIES

Data Management (75%)

• Serve as the society’s subject matter expert for the Association Management System. Creates training manual and how-to references for staff use. Provides training on functions relevant to their department’s needs. Cross-trains selected staff to ensure redundant coverage of business-critical functions
• Responsible for data management, maintenance and data integrity
• Develop and document standard operating procedures for data entry and management
• Oversee accuracy of data entered or imported into the system and training appropriate staff on database protocols.
• Proactively maintain and troubleshoot AMS/database and other applications and integrations.
• Form and maintain deep understanding of AES existing data as well as future data requirements to support business decisions.
• Create standard reports as required or requested, working with staff to ensure mutual understanding of the purpose of the report, and accurate and complete definition of data and format required.
• Provide reports and lists to stakeholders as on schedule or as needed.
• Responsible for communication and relationship management with AMS vendors, integrated product vendors to assure proper functionality. Report and work to resolve issues and identify improvements. 
• Participate in and support project management efforts involving staff, AMS vendor, consultants, and/or other vendors for AMS implementations, customizations, enhancements and upgrades.
• With the Marketing Manager and AMS Vendor, maintain the member facing web portal.
• Interface and collaborate with the Finance Manager to facilitate effective information interchange between AMS database and accounting system/firm

Technology Support (20%)
 

• Provide first level technical support in conjunction with the managed services provider and Director, Technology solutions.
• Create help desk tickets from incoming phone calls, triaging the help desk mailbox and resolving and / or escalating to next support tier.
• Assist in system upgrades and supports staff training needs in AMS and other Microsoft software products (e.g Outlook, Word, Excel).
• Install and configures computer hardware, software, systems, networks, phones/VoIP, printers and scanners.
• Create and maintain documentation and SOPs for business processes.

 Other (5%)

 Provide on-site support as needed at the American Epilepsy Society Annual Meeting.

• Assists with special projects as requested.
• Other duties as assigned.