| Overall Description:
The Member Services Manager works directly with the Executive Vice President/CEO, interfacing regularly with the Board of Directors and members on a variety of issues. The successful candidate must represent the Association in a professional manner. Exercising good judgement and initiative with minimal supervision are essential personal characteristics. This position has a wide variety of responsibilities including, but is not limited to:
• Meeting planning - various events throughout the year
• Annual convention & trade show planning
• Communications, marketing, and publications
• Social media presence & website development/maintenance
• Working with members to resolve issues
• Oversee scholarship program Specifics:
Education and Event Management
• Determine topics for meetings/events and select speakers
• Plan, promote, and coordinate various educational seminars and meetings
• Plan, promote, implement and evaluate annual convention and trade show
• Solicit contributions and sponsorships for educational events and annual convention Communications & Member Benefits
• Design flyers and brochures and other promotional materials for various programs
• Write copy for news releases, brochures and Newsletter and assist with layout as needed
• Maintain and update the Association website and social media presence
• Coordinate with other staff members on the preparation of various publications Scholarship Program
• Plan and promote fund raising activities for the scholarship program and work with the scholarship committee on the selection of scholarship winners
• Oversee placement of scholarship winners with member facilities
• Plan and coordinate 3-day industry tour for scholarship winners Governmental Affairs and Issues Management
• Work with issues management – working to understand industry problems, explore various solutions and suggest possible best solution
• Assist the Executive Vice President in responding promptly to inquiries, correspondence, and development of solutions as needed
• Provide assistance in lobbying and governmental affairs as needed Related Areas
• Attend Board Meetings to report on activities
• Serve as staff liaison with various association committees
• Assist Executive Vice President or other staff when requested | 
