This is your chance to join one of the fastest growing customer engagement companies in the country! The secret to our success? We partner with our clients to innovate and drive industry-leading strategies.
We are looking for people that don’t just know how to get the job done, but also understand the big picture and can help drive strategies that ensure programmatic success as well as organizational growth.
We’re working in a fast-paced environment with some of the world’s most exciting companies—all leaders in their industries.
Membership and Communities Associate
This position requires strong organizational and prioritization skills and has heavy administrative tasks. Successful candidates will be client-service oriented and excel at teamwork. This is a great opportunity for a self-starter and someone eager to be exposed to different facets of running an organization.
Role/Responsibilities:
Support programs to drive community engagement, including but not limited to the promotions of educational programs, chapter events, council and committee management and support
Build and sustain strong customer and member relations through attentive detail in handling member requests and volunteer interaction.
Adhere to deadlines and support the ongoing development of program project plans and process documentation
Develop and oversee weekly, monthly and annual reporting processes, templates and communication needs
Provide general meeting and event support needs, including but not limited to travel and logistics planning, presentation development, program support, etc.
Demonstrate flexibility and problem-solving skills to resolve situations in a professional and calm manner
Provide excellent client service
Provide general web support and maintenance for client websites
Oversee membership reporting and data management
Support general administrative duties including invoice processing, customer service, office services, etc.
Qualifications:
Bachelor's degree required
1-3 years of relevant professional experience (internships will count) with administrative, membership, community, events, agency and/or association management experience desired
Demonstrated excellent customer service experience/focus
Experience managing website maintenance
Strong written and verbal communication skills
Proven ability to meet deadlines and successfully manage multiple projects simultaneously
Ability to work independently and possess a positive, team-player attitude
Excellent, articulate and personable customer service skills
Highly detail-oriented
Sense of humor
Compensation
We offer a comprehensive compensation package including competitive salary, benefits, 401(k) match and unlimited PTO.
Local candidate preferred for position in Nashville, TN or Chicago, IL, but relocation may be considered for the right candidate.
About Innovatis Group
The Innovatis Group is committed to creating and sustaining dynamic communities and professional associations that make individuals and industries thrive. We are a full-service association management and customer engagement agency focused on offering unique, customized solutions that ensure our client organizations achieve their missions.
Through our team of internal, experienced professionals and our trusted external networks, we offer a range of strategic, management and support services that help organizations succeed at any point in their life cycle.
Our offerings are tailored to fit the specific needs of our clients. Whether a global or local, start-up or reinvention, The Innovatis Group will partner with you to ensure the most strategic and impactful solutions for your organization.
We serve industry leading corporations, start-up associations and mature organizations interested in the launch and ongoing growth of customer communities or associations.
