Job Summary: This position is responsible for assisting agents, agency staff, insurance companies and their staff, consumers, and others with understanding the surplus lines market and the regulatory requirements governing its’ operations. Insurance Specialist monitor compliance with reporting requirements and assists in the timely, accurate submission of policy information. Insurance Specialist review policy information submitted to ensure accuracy and compliance with government guidelines and laws. Improper policy transactions are researched and documented and revisions to reconcile discrepancies are made by agents and insurers at the direction of the Insurance Specialist. The Insurance Specialist position assists in the development, review, and testing of all FSLSO and SLIP+ technology products, and other related products and services, such as website content, manuals, publications, and training materials.

Primary Duties and Responsibilities:

Customer Service, Compliance & Outreach (80%)

• Provide customer service to agents, agency staff, policyholders, insurers, and regulators via phone, email, and live chat
• Assist consumers with complaints, as well as securing insurance coverage
• Verify policy information reported by agents and insurers and monitor their compliance with the applicable surplus lines law by reviewing submitted data, insurance contracts, rates, manuals, policy forms, endorsements, related procedures, as well as analyzing proposed changes in any of these areas
• Assist customers with registration and filing transactions in SLIP+
• Review and accept transactions submitted by agents that do not pass business rules
• Communicate with agents and their staff concerning transactions that are questioned or rejected by SLIP+
• Maintain and update the agent, agency license, agency, and insurer account databases
• Perform transfer of business requests according to applicable rules and procedures
• Maintain and deliver agent compliance reports such as the Late Transaction Report and Quarterly Productivity and Performance Report (QPPR)
• Monitor agent Quarterly Report Affidavit filing compliance and follow-up on unfiled affidavits
• Maintain agent and insurer catastrophe contact information and provide assistance to regulatory agencies
• Assist in the development of website content, manuals, publications, courses, and training materials
• Assist in the monitoring and tracking of data required to be reported by surplus lines insurers
• Communicate with agents and insurers concerning data discrepancies
• Assist insurers with filing and reporting requirements
• Monitor and measure insurer compliance with the applicable surplus lines law
• Provide information and assistance to agents and insurers as well as their office staff related to the applicable surplus lines law
• Perform related work as required

Software Testing (20%)                                                                                                                                    

• Perform testing of all technology products, as required for system changes
• Communicate with client base regarding upcoming or recently implemented products or services to ensure they are meeting client needs

Minimum Qualifications 

A bachelor's degree from an accredited college or university or four years of professional experience in the field of insurance or related area is preferred.

 Skill/Qualifications

Knowledge of the principles of insurance and risk management. Knowledge of methods of compiling, organizing, and analyzing data. Ability to understand and apply applicable rules, regulations, policies, and procedures. Ability to evaluate contracts, rates, policy forms, manuals, and other materials for compliance with regulations. Ability to prepare reports. Ability to plan, organize and coordinate work activities. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

Physical Requirements

• Prolonged periods of sitting/standing at a desk and working on a computer.
• Requires in-person workdays. Punctuality and consistent attendance during designated in-person workdays.
• Participation in face-to-face meetings, discussions, and collaborative sessions with colleagues, clients, or stakeholders as required.

About Florida Surplus Lines Service Office

The Florida Surplus Lines Service Office (FSLSO) is a not-for-profit entity created by statute and regulated by the Florida Department of Financial Services and the Florida Office of Insurance Regulation. FSLSO is overseen by a nine-member Board of Governors, responsible for one of the largest surplus lines markets in the U.S. as measured by the billions in premium written annually by the industry in Florida. In 2024, FSLSO was voted the number one small company of the Best Companies to Work for in Florida by Florida Trend. We are proud to have been in the top ten two years in a row.

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